Make Better Decisions in Business and Life

Nov 03

Make Better Decisions in Business and Life

“Sir, What is the secret of your success?” a reporter asked a bank president. “Two words.” “And, sir, what are they?” “Good decisions. “And how do you make good decisions?” “One word.” “And sir, what is that?” “Experience.” “And how do you get...

Read More

Satisfaction Guaranteed – The Customer Is Always Right?

Nov 01

Satisfaction Guaranteed – The Customer Is Always Right?

What is the definition of Satisfaction Guaranteed? In 1919 in Freeport, Maine, Leon Leonwood Bean decided he was tired of wearing shoes that hurt his feet, while at work and hiking trails. He took a pair of shoe rubbers, had a shoemaker cut out a pair of seven and a half-inch tops and had the local cobbler stitch the whole thing together. The new hunting boots...

Read More

Step #3 To A Better You – Happy Employees = Happy Customers

Nov 01

Step #3 To A Better You – Happy Employees = Happy Customers

Forbes Magazine listed Colleen Barrett as one of the 100 most powerful women and had this to say about her. “There are few more beleaguered industries than the airline sector, which, along with the automotive industry, has had to struggle with intractable labor costs and the implacable problem of surging fuel costs. But Barrett and her squad at Southwest have...

Read More

Don’t Talk About Your Employees. Talk To Them.

Oct 31

Don’t Talk About Your Employees. Talk To Them.

Ray Dalio, the founder of Bridgewater, a very successful organization, wrote in his “Principles” to his employees: “Never say anything about a person you wouldn’t say to him directly. If you do, you are a slimy weasel. Badmouthing people behind their backs shows a serious lack of integrity. It doesn’t yield any beneficial change and it subverts both the...

Read More

Disconnect and reclaim your life

Oct 30

Disconnect and reclaim your life

None of us consider ourselves addicted, yet when it comes to our iPads and smart phones, we often cannot keep our eyes off the screen. Learn to disconnect from your gadgets and discover the joy of being in control. I recently read an article about a fellow names “Seymor”, who moved in with distant relatives and became such a nuisance and was so disruptive that...

Read More