Ray Dalio, the founder of Bridgewater, a very successful organization, wrote in his “Principles” to his employees: “Never say anything about a person you wouldn’t say to him directly. If you do, you are a slimy weasel. Badmouthing people behind their backs shows a serious lack of integrity. It doesn’t yield any beneficial change and it subverts both the...

I was at a Starbucks today. There was a line of customers waiting for service. I was at the register being served by one of the two barristas, when I hear the manager tell the other barrista, to call “Next Guest, please step down”, instead of just “next”. Satisfied that he did his job, he steps away and the barrista calls “next!!”. I watched the whole...