Forbes Magazine listed Colleen Barrett as one of the 100 most powerful women and had this to say about her. “There are few more beleaguered industries than the airline sector, which, along with the automotive industry, has had to struggle with intractable labor costs and the implacable problem of surging fuel costs. But Barrett and her squad at Southwest have...

I was at a Starbucks today. There was a line of customers waiting for service. I was at the register being served by one of the two barristas, when I hear the manager tell the other barrista, to call “Next Guest, please step down”, instead of just “next”. Satisfied that he did his job, he steps away and the barrista calls “next!!”. I watched the whole...