So many of people, go to bed with a headache and wake up dreading the next 12-16  hours, then go through the day as a zombie at best and a nasty, angry zombie at worst. They can be heard complaining: Nothing is working for me!! Where’s the damn train!! The idiot burnt my bagel!! I have to deal with stupid customers all day!! My boss is an idiot!! My wife just...

Ray Dalio, the founder of Bridgewater, a very successful organization, wrote in his “Principles” to his employees: “Never say anything about a person you wouldn’t say to him directly. If you do, you are a slimy weasel. Badmouthing people behind their backs shows a serious lack of integrity. It doesn’t yield any beneficial change and it subverts both the...

I was at a Starbucks today. There was a line of customers waiting for service. I was at the register being served by one of the two barristas, when I hear the manager tell the other barrista, to call “Next Guest, please step down”, instead of just “next”. Satisfied that he did his job, he steps away and the barrista calls “next!!”. I watched the whole...

Have you called a meeting lately? Did you find that after the meeting it seems that nothing got done and nobody knows who was responsible for which part of the plan? You are not alone. Studies show that most people find meetings to be a waste of time, for a variety of reasons. Employees are often invited to meetings on topics with which they have only a peripheral...